OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

• Account Management Maintain post sales contact with accounts in China on a regular basis
• (Proactive Customer Management - ensures customer satisfaction, probes for new opportunities, ensures contacts are up to date and share information about new services)
• (Reactive Customer Management – ensures cancellations, credit requests and customer issues are handled in a timely fashion)
  
  

Negotiate client contracts and renewals and reviewing client agreements on a regular basis

Escalate issues to appropriate department and maintain ownership until issues are resolved

Sell additional services into base accounts

Identify, lead and pass larger scale opportunities to the field sales representative

Track customer information regarding volumes, status changes and services, etc.

Partner with field sales, delivery and customer support to delivery while maintaining a consistent front to the client.

Forecast account revenues

Maintain ongoing follow through and follow-up to customers “Go-To” person

• Channel Management Develop and support Channel Partners to generate new sales through partnership Maintain strong relationship and act as point person for Opentext Business Network Integrate Channel partners into Opentext support infrastructure to function as part of Opentext team
  
  

Others

Keeps abreast of Opentext Business Network offerings and relating the services to the customer’s needs

Ability to drive business consistently

Knowledge

Required Knowledge, Skills & Abilities:

• Ability to perform account planning and forecasting
• Ability to qualify, develop and support Channel Partners
• Ability to build and maintain relationships with Partners and Customers
• Knowledge of customers (industry and current events)
• Knowledge of B2B e-Commerce
• Ability to identify and react to customer concerns
• Ability to prioritize and execute tasks in high pressure environments
• Ability to work independently and meet deadlines
• Must have strong organizational skills
• Ability to increase renewal rate and avoid client cancellations
  
  

Education And Experience

• Bachelor's degree or equivalent experience
• 5 + years of customer management experience
• Excellent communication skills, both written and verbal
• Proficient with Microsoft Office suite
  
  

Industry Experience

• Experience in customer management practices and principals
• Experience in B2B e-Commerce industry especially in High-Tech, Logistic or Supply Chain Management will be a major advantage.
  
  

Technical Competencies

• Technical Ability: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise. Uses knowledge that is acquired from formal training or extensive on-the-job experience to perform one’s job; works with, understands, and evaluates technical information related to the job.
• Written and Oral Communication: Expresses facts and ideas in writing and presentations in a clear, convincing, and organized manner.
• Customer Relationship Management: Able to influence and build value-added relationships with customers building credibility and rapport.
• Information Technology: Proven skills in the effective use of information technology, including (word processing, spreadsheet, database, Microsoft Suite, etc.)
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [via CTgoodjobs Apply Now] proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

45002

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.