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Assistant Manager / Officer (Call center, Inbound)

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Assistant Manager / Officer (Call center, Inbound)

Bank of China Group Insurance Company Ltd
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Job Highlights

  • Fix working hours with 5 days work on Mon - Fri
  • Good customer service skill
  • Self-motivated and independent

Responsibilities:

  • Handle and resolve daily enquirers and requests from customers via phone. and email regarding General / Medical Insurance.
  • Handle enquirers including complaints, and provide one stop service to satisfy customer needs.
  • Liaise with internal departments to resolve customer problems
  • Provide support to management and recommend productivity/service improvement
  • Handle any ad-hoc projects.

Requirements:

  • Higher Diploma or other recognized insurance qualification.
  • 1-2 years related experience in customer service field.
  • Good service attitude with good customer service skill.
  • Good interpersonal & communication skills.
  • Proficient in spoken & written English & Chinese, including Putonghua.
  • Self-motivated, independent, able to work under pressure.
  • Familiar with MS Office applications.

We offer competitive remuneration package. Interested parties, please send your resume with CURRENT & EXPECTED salary and DATE AVAILABLE by clicking 'Apply'.

(Data collected would be used for recruitment purpose only)

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
Job Function
Location
  • Kwai Fong
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
  • Permanent
Experience
  • 1 year - 5 years
Career Level
  • Non-management level
Education
  • Master's degree
  • Degree
Qualifications or Licenses
  • IIQE Paper 1 & 2
Overview

Bank of China Group Insurance Company Limited  has been providing general insurance products and professional services and comprehensive coverage to customers for over a decade.  We strive to achieve: Service Excellence, Product Diversification, Accountability and Customer Satisfaction.  The scopes of operation and service of the Company continues to enhance. To cope with our business growth, we are now looking for qualified candidates to join our dynamic team.