• Handle customer complaints and feedback in adherence to internal and regulatory requirements
• Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
• Degree holder or above or equivalent qualifications at HKQF level 5
• Minimum 3 years’ experience in complaint handling
• Sound knowledge of banking products and operations
• Excellent communication skills with good EQ and problem solving ability

Candidate with more experience will be considered as Manager, Customer Experience

The above post requires proficiency in English, Cantonese and Putonghua.

We offer attractive remuneration package to the right candidates. Please send your full resume with expected salary to The Human Resources Manager, Bank of Communications Co., Ltd., 10/F, Bank of Communications Tower, 231-235 Gloucester Road, Wan Chai, Hong Kong, or fax to 2838 9209, or e-mail to l: [via CTgoodjobs Apply Now].

Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

Bank of Communications (Hong Kong) Limited is a wholly owned subsidiary of Bank of Communications Co., Ltd. (Incorporated in the People's Republic of China)