Job Summary
Focusing on credit card portfolio and lending activities e.g., lead to plan & formulate credit cards lending acquisition, portfolio and product and digital channel strategy to uplift customer experience and drive card lending volume growth.

Key Responsibilities 

• Ability to lead and drive high quality implementation of product & digital channel development and end-to-end execution of lending marketing campaigns to achieve business goals.  
• Capable in stakeholder management, including frontline (Sales team & Contact Centre), Compliance, Digital team as well as external partners
• Strong analytical skills to improve customer segmentation and drive innovative marketing initiatives
• Review, propose and execute Credit Card Personal Loan card portfolio / lending acquisition program to ensure the product competitiveness
  • Provide recommendation on the products and new initiatives, review product specifications and requirements
  • Plan and launch new initiatives by providing product requirements and time-integrated plans with relevant counterparts
  • Analyses launched initiative results by preparing post launch evaluation and reports to monitor business performance
• Review, enhance the digital User Interface/User Experience (UIUX) / process workflow in order to smoothen the process and reduce turnaround time
• Works cooperatively with both internal departments (Sales team, Contact Centre, Credit management team) and external partners to ensure smooth implementation of initiatives, system enhancements
• Handle regular and ad hoc system/control/compliance issues

Qualifications

• University graduate with 7 years+ of experience, at least 5 years in banking industry, candidate with unsecured lending and/or digital sales & marketing experience is preferred
• Creative, agile and sensitive to market trend
• Strong on teamwork with proactive and collaborative manner
• Ability to work independently
• Able to engage and lead the discussion with multiple stakeholders of different levels

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.