JOB SUMMARY

• Oversee the management of Risk Events in country, driving the right level of awareness, clarity and transparency with regards to the creation of Risk Events on Operational Risk System and the production of Root Cause Reports.  Tightly govern delivery of all remedial actions to plan.
• Ensure that countries are governing services provided by offshore / GBS in line with SCB policy and in line with country specific requirements.
• Comply with and cascade, implementation and oversight of TB’s Conduct and Supervision agendas amongst Cash teams in the country, ensuring timely and effective delivery in line with TB and Cash Scorecard targets towards an enhanced culture of good Conduct.
• Execute the front to back peer review process and prioritization for Cash in the country. Ensure and conduct the appropriate level of peer review, audit and risk event ripples to support development of best practice awareness where appropriate.
• Coordinate with key stakeholders including Operational Risk, Compliance, FCC and Business centrally, regionally and in country to increase transparency and share key learnings and best practice.  In particular, work with Country Business Risk Management Head to represent the country in relevant Regional / Group risk forums and discussions.
• Conduct regular dialogue with TB’s audit teams to better understand their focus and view of risk issues relevant to Cash. Work with Country Risk teams and TB/Cash Heads to avoid audit fails and improve results.
• Provide inputs to the Group Cash Risk Head and the Cash Non-Financial Risk Committees (NFRC) related to risk in the region, escalating issues, concerns or events as appropriate. Leverage NFRCs and other relevant risk committees to reinforce risk issues and awareness as relates to Cash in the country.
• Own the rollout of relevant Group policies across Cash in the country.  Interact with policy and process owners, as well as relevant Business Risk Head(s) to ensure that what is finally agreed is fit for purpose, and practical to implement.
• Oversee the general governance and adherence to Data Quality, Service Level Agreements, End User Computing registration and management requirements, Third Party Risk Management risks, Balance sheet signoff (if applicable), and escalation to country governance forums as required.
• With the Country teams, challenge processes, procedures and policy where there is a more effective way of doing things.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Transaction Banking to achieve the outcomes set out in the Bank’s Conduct Principles 
• Create a climate where risk issues are surfaced without fear and resolved as part of our culture.
• Proactive in seeking regular assurance that the Country Risk & Control team is performing to an acceptable risk and control standard as per the defined Enterprise Risk Management Framework.
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group’s ability to remain within risk appetite.
• Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Key Stakeholders

• Global / Regional Cash COO, TB Business Risk Management Head, Country Operations Heads, Country CEO’s, Regional / Cluster COO, Global Head of Cash technology, Regional Cash Head, Operational Risk Officer, CFCC Advisory CIB, Finance

Other Responsibilities

• Embed Here for good and Group’s brand and values in HK Transaction Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Maintain effective communication with key stakeholders, including regulators and staff.

Qualification

• Education     University educated
• Membership     relevant membership to be agreed
• Languages     English

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Business Facilitation
• Manage Change
• Business Governance & Support
• Service Delivery & Operations

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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