Member Services Officer
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提供，內容如有歧異，請以原文為準。Responsibilities:
Requirements:
All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.
www.ymcahk.org.hk
- Serve as a liaison person to oversee the daily operation of Member Services Office and maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily;
- Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction;
- Support and monitor membership programme planning, development, coordination, instructor management and review to ensure all programmes satisfied professional standards.
- Perform other ad hoc duties as assigned by the supervisor.
Requirements:
- Degree in Business Administration or Hospitality Management preferable or any related discipline;
- Minimum 3 years’ related working experience with at least 1-2 years in supervisory level;
- Solid experience in customer services is an absolute advantage;
- Good communication and interpersonal skills in spoken English, Cantonese & Mandarin, also good command in written English & Chinese
- Proficiency in Microsoft Office;
- Customer-oriented, responsible, independent, self motivated & strong interpersonal skills;
- Shift duty is required (Mon – Sun);
- Immediately available is highly preferred.
All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.
www.ymcahk.org.hk
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Overview
Established in 1901, the YMCA of Hong Kong is a reputable Christian organization and an integral part of the community. We offer diversified services including formal education, sports, recreation and adventure, fitness and wellness, youth leadership development, social services and community art programmes; in addition to engaging in significant regional and international Christianity development initiatives. We also offer accommodation and food & beverage services in support of our community work. We look for those who share our passion and vision as YMCA of Hong Kong continues caring for our community and empowering our youth.(We are an equal opportunity employer and have been awarded the Family-Friendly Employer Award since 2013/2014. We offer opportunities up to the age of 65.)