Responsibilities

• Support of IT Infrastructure with responsibilities for systems/technical support and administration on network, desktop/server hardware and software, and application systems
• Provide Level 1 – 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents
• Troubleshoot computer software and hardware issues over the phone by email, etc.  
• Create help desk ticket/work orders from phone and/or email requests.

Requirements

• University degree in Computer Science or related disciplines 
• Minimum 5 years of technical support and administration experience across Windows platforms including Microsoft Windows 10/11, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft 365, Azure, AWS
• Solid understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Attentive to detail, proactive and have strong troubleshooting skills
• Excellent technical, analytical, interpersonal and organisation skills 
• Fluency in English and Cantonese is a must

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