Key Responsibilities

• Implementation and support of IT Infrastructure
• Manage and monitor all installed systems and infrastructure and be responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems, in line with company guidelines or standard operating procedure.
• Assist in the coordination of various teams testing and evaluating for the development of design and implementation of best output.
• Install, configure, and test operating systems, application software, and system management tools, ensures the highest level of system and infrastructure availability.
• Interact with other team members and other teams to progress projects and incidents
• Evaluates the existing systems and provides the technical direction to IT support staff.
• Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.

Specific Qualifications

• University degree in Computer Science or related disciplines 
• Minimum 5 years of experience in technical support and administration for All Windows platforms including Microsoft Windows 10/11, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server, Azure, AWS
• Excellent knowledge of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Knowledge and experience in Data Analysis, Cloud Computing, Database Management and Risk Management will be highly advantageous.
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required
• Fluency in English and Cantonese is a must

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