Responsibilities: 

• Responsible for maintaining existing clients and achieving renewal and retention rate targets. 
• Coordinate with other company resources to advance project and demand progress, providing continuous service to clients. 
• Regularly visit clients to establish good relationships with key stakeholders and improve customer satisfaction. 
• Continuously follow up to understand clients' product usage, guide client needs, and identify cross-selling opportunities. 
• Experience in ERP or HCM is required, with the ability to refine target customer profiles, extract customer value, distill best practices, and promote regional replication. 
• Capable of providing training and conducting market promotion, demonstrating teamwork and cooperation with team assignments. 

Requirements

• University graduate in Business Administration, Information Technology or related disciplines
• Organized, detail-oriented, motivated, and able to work independently. 
• Sales experience with existing clients is preferred. 
• Strong team spirit, excellent interpersonal and communication skills. 
• Proficient in spoken and written English, Cantonese, and Mandarin. 
• At least 1 year of Customer Success Manager experience in the IT or related industry.
• Immediate available is preferred

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