Responsibilities:

• Involve in execution of daily operations of the Concierge counter to deliver premier services to visitors;
• Handle complaints, requests and enquiries effectively and provide support to marketing activities in order to promote customer loyalties and encourage relationship build-up between tenants and shoppers;
• Coordinate with Management Office and Marketing Department on the execution of day-to-day mall operations and marketing activities;
• Provide recommendations and suggestions for improvements based on active collection of feedbacks from guests and tenants.

  Requirements:

• Diploma / Bachelor in Hotel Management / Property Management or related discipline;
• 2 years relevant experience, preferably in Customer Service / Front Office and gained from the field of Hotel / Property Management;
• Excellent command of spoken / written English, Putonghua and Cantonese;
• Cheerful, initiative, service oriented and able to communicate with guests with different cultural background;
• Willing to work on shift;
• Fresh graduates will be considered;
• Candidates with less experiences will be considered as Customer Service Assistants.

We offer attractive remuneration package includes double pay, discretionary bonus, meal reimbursement, incentive allowance, education subsidy, medical, comprehensive leave and retirement plan. 

Interested parties please send your detailed resume with salary expectation and contact telephone number to: Human Resources Dept, International Finance Centre Management Co., Ltd, Suite 2013, 20/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong.

For enquiry, please contact us at 90121279.

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