Key Responsibilities:

• Lead, mentor, and develop a high-performing IT Operations and Support team.
• Define roles, set performance goals, and conduct regular reviews to ensure alignment with business objectives.
• Manage incident response, root cause analysis, and post-mortem processes to minimize business impact.
• Drive end-user support services, including troubleshooting, escalation management, and SLA adherence.
• Maintain inventory records of computer hardware.
• Perform user account and access administration.

Requirements:

• Diploma in Information Technology, Computer Science, or related disciplines; higher qualifications are preferred.
• Minimum of 5 years of IT operations experience within financial services (preferably in securities or banking).
• Proven track record in managing large-scale, high-availability systems in a regulated environment.
• Familiarity with Microsoft Windows, Workstation OS, Microsoft Office, and Windows applications.
• Independent, hardworking, mature, and able to work under pressure.
• Self-motivated with quick response times, strong problem-solving, and analytical skills.
• Proficient in written and spoken English and Cantonese; proficiency in Mandarin is an advantage.

A competitive remuneration package will be offered. Please send your detailed resume, including present and expected salary as well as availability date, to Human Resources Department, SinoPac Securities (Asia) Limited, 7/F., Lee Garden Three, 1 Sunning Road, Causeway Bay, Hong Kong or via email [via CTgoodjobs Apply Now]. 

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