Our client, a sizable bank and insurance corp in Hong Kong, is now looking for the high calibre candidates for their position of Assistant Personal Banking Manager and Customer Service - Inbound.


Assistant Personal Banking Manager (23-33K)

Responsibilities:
 

• Provide quality one stop banking service to retail customers in branch network.
• Handle enquiries and provide professional advises to customers as well as understanding their financial needs.
• Recommend appropriate banking product and services to meet their need so as to achieve business target.

Requirements:
 

• Bachelor Degree holder or above in any discipline
• 1-2 years’ experience in insurance, IFA or financial institution
• IIQE Paper 1, 2 & 3
• Strong communication and interpersonal skills
• Proficient in both spoken and written English and Chinese
• Candidate with more experience will be considered as Senior Position

Customer Service - Inbound (20-30K)

Responsibilities:
 

• Handle customer enquiries regarding from inbound call
• Resolve customer problems and complaints in timely and professional manner.
• Provide one stop service to customers for enhancing the customer engagement level.
• Provide administrative support to the team as assigned

Requirements:
 

• HKCEE / HKDSE or above
• 1-2 years Customer Service or Call Centre experience in banking / insurance industry
• Passed in IIQE exam is an advantages
• Proficiency in spoken English, Chinese and Putonghua

Senior / Admin Officer, Insurance (Contract) (20-29K)

Responsibilities:
 

• Work with manager and accurately calculate and process agent compensation based on guidelines.
• Assist in processing and approving administrative forms.
• Prepare and extend employment offers to agency candidates.
• Responsible for monthly agency strategies and operations reports.
• Verify and conduct due diligence on licensing and contracting application documents of agency candidates as well as on-boarding.
• Prepare employment contract and relevant documents for agency candidates.

Requirements:
 

• Diploma / HKCEE / HKDSE or above
• 1-2 years Admin, Customer Service in insurance / banking & finance industry
• Passed in IIQE exam is an advantages
• Proficiency in spoken English, Chinese and Putonghua

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