Job Summary

• Assist Test Lead / Product Owner to deliver project on schedule and within budget.
• Work and agree with Product Owner / Test Lead to create and manage the testing scopes.
• Be flexible and adopt new Agile practices and new ways of working.
• Work closely with tech team to clearly communicate the business requirements to tech so that they can fix the problems accordingly.
• Ensure new system changes work seamlessly with business process, and balance risk, effectiveness and efficiency in system and process design.
• Prepare training material and conduct training for end users.
• Support testing through test script preparation, test execution and defect management.

RESPONSIBILITIES

• To assist Manager, Trade Core Operations testing the new application performance and identifying process improvement of Trade Services with the aim to maximizing the productivity. 
• Drive and monitor initiatives and activities of the new application in order to improve daily operations in view of accuracy, efficiency and services. 
• Work closely with Test Lead / Product Owner to standardize, simplify, improve and streamline process to strive for continuous productivity improvement by using the new application. 
• Work closely with Trade Product Operations Team, Trade Client Operation team on daily operations by using the new application. 
• Define configuration specifications and business analysis requirements.  
• Perform quality assurance. 
• Define reporting and alerting requirements.
• Own and develop relationship with partners, working with them to optimize and enhance our int
• Help design, document and maintain system processes.
• Report on common sources of technical issues or questions and make recommendations to product team.
• Communicate key insights and findings to product team.

Key Responsibilities

Strategy*

• To deliver a good performance on system change progress, training to all stakeholders. 

Business

• To ensuring the project on schedule, performing UAT and performing training to end user.

Processes

• To ensuring new application change smoothly and no impact on daily operations. 

People & Talent

• To have a sense of responsibility and self-motivation in order to complete the project.

Risk Management

• Proactive identification of risks and concerns including escalation to all relevant stakeholders
• Proactively communicate with the Team Manager on operational risk issues by using the new application. Escalate significant events to Senior Management / BRM as appropriate.  
• Governance
• Immediate escalation of all issue / risk on changing new application to Senior Management.
• Ensure the project for system changing are complied with the Bank policy. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head, Trade Core Operations
• Head, Trade Product Operations 
• IT Project Team 
• Team Managers, Trade Operations Services
• GBS of Trade Operations
   

Skills and Experience

• Product + Process 
• Project Management 
• Manage Change 

Qualifications

Background
Education: University graduate or above
Experience: Minimum 5 years of experience related to operations or project experience

Professional Skills

•  In-depth understanding of various types of trade products, process flow, regulations and accounting rules.
• Strong analytical, problem solving and operational skills.
• Good management skill and able to coach the team to achieve agreed target.

Soft Skills

• Sound PC / MS Office skill.
• Strong organizational skills and well-developed business abilities.
• Good interpersonal skills and communication skills
•  Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference 

• Passion in identifying and driving new operations improvement opportunities 
• Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/career

Apply Now to join the Bank for those with big career ambitions.