Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand.

We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit www.hthkh.com.

Responsibilities:

• Work at the client's location as requested.
• Create and update a plan to improve service quality and operational efficiency.
• Define key service quality measures with the customer and suggest changes if needed.
• Track service performance and manage improvement plans, involving relevant teams.
• Maintain strong communication with the Account Management team to keep them informed about important service issues and plans.
• Work with customers and internal teams to ensure resources and action plans are in place.

Requirements:

• Must be able to work at the client’s site and meet their service level agreements (SLAs).
• HKCEE/Diploma with at least 1 year of customer service experience in the telecom industry.
• Strong background in customer service and operations management is preferred.
• Good interpersonal and planning skills.
• Able to work under pressure and take initiative.
• Energetic, well-organized, with strong analytical and communication skills.
• Proficient in MS Office, especially Excel (lookup/pivot tables) and Word.
• More experienced candidates may be considered for a Senior Account Service Manager role.

Apart from competitive remuneration package and exciting opportunity for career development within the Group, we provide attractive employee benefits such as free company shuttle, free company SIM card and preferential SIM plan offers, comprehensive medical & insurance schemes, as well as full range of other employee well-being provisions.

Interested parties, please apply with full resume, present and expected salary, by clicking Apply Now or email to [our mailbox through CTgoodjobs Apply Now]

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.