Responsibilities:

• Provide excellent eCommerce customer services to customers by different channels such as email and instant messaging
• Manage the order processing cycle with different departments
• Assist customers in the online buying journey
• Assist customers to resolve any post-sales issues
• Support the team to achieve the targets (e.g. first response rate)
• Assist in ad-hoc duties as assigned by supervisor and management

Requirements:

• Excellent customer services experience using email and instant messaging
• Proficient in written and verbal English is a must.
• Strong attention to details and customer focus
• Able to work independently, autonomously as well as multi-task working
• Intermediate level with Google Docs, Google Sheets, Microsoft Word and Excel
• Right to work in Hong Kong
• Immediately available is preferred
• Willing to work a minimum of 16 hours per week (Monday to Friday)

We offered a fun and friendly team environment. Our standard working hour is five (5) days with flexible working hour. The right candidates or interested parties should send full resume with available date, present and expected salary to our email or clicking Apply Now for an interview.