Working Hours: 8am – 6pm, 9am – 7pm

Employment Term: Full-time / Part-time / Contract

 

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Assist day to day Loyalty Services operation involved in all aspects of Elite members’ journey, from pre-arrival planning all the way to the post-stay experience via different platform
• Attend to incoming calls, emails, and assist and enhance Elite members’ staying experience, to maximize guests satisfaction 
• Handle and consolidate Marriott Bonvoy membership reports
• Coordinate with other departments to ensure smooth operation 
• Handle ad-hoc assignments assigned by Superior

Requirements:

• 1-2 years’ relevant experience in similar capacity in Hotel Front Desk / Guest Relations, with relevant system proficiency
• Highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Service orientation. Knowledge of principles and processes for providing customer and personal services
• Higher Diploma or above in Hospitality or relevant discipline
• Good command in spoken and written English and Chinese
• Proficiency in computer skills including MS Office and OPERA (PMS)

 

Attractive remuneration package including 5-day work week, Public Holiday, Annual Leave, Duty Meal, Medical and Dental Scheme, Discretionary Bonus and Training Subsidy.

Interested parties please submit your full resume with current & expected salary and contact details to Human Resources Department by clicking the Apply Now button.

 

You may also contact us via the following contact details:

Address: 310 Gloucester Road, Causeway Bay, Hong Kong

Tel: 2839 3679   Fax: 2504 5736

 

The Park Lane Hong Kong, Autograph Collection is an equal opportunity employer and we welcome applications from all qualified candidates.

Personal data provided by job applicants will be used for recruitment purpose only and will be treated in strict confidence. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.