We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Familiar with Marriott Bonvoy Loyalty programme and system, to ensure guest satisfaction is met
• Be proactive and attentive to guests needs
• Responsible for daily operation of Guest Relations (Loyalty Services) Team and ensure daily job tasks are properly followed up
• Assist and enhance Marriott Bonvoy member’s stay by  providing high quality of service and care
• Handle guest’s comments and complaints tactfully and efficiently and ensure guest expectations are met with satisfaction
• Handle and consolidate Marriott Bonvoy membership reports
• Coordinate with other departments to ensure smooth operation

Requirements:

• 3 years’ relevant experience in similar capacity
• Higher Diploma or above in Hospitality or relevant discipline
• Excellent command of English, Mandarin and Cantonese
• Excellent customer services interpersonal skills
• Guest Oriented, strong problem solving and organizational abilities

 

Attractive remuneration package including 5-day work week, Public Holiday, Annual Leave, Duty Meal, Medical and Dental Scheme, Discretionary Bonus and Training Subsidy.

Interested parties please submit your full resume with current & expected salary and contact details to Human Resources Department by clicking the Apply Now button.

 

You may also contact us via the following contact details:

Address: 310 Gloucester Road, Causeway Bay, Hong Kong

Tel: 2839 3679   Fax: 2504 5736

 

The Park Lane Hong Kong, Autograph Collection is an equal opportunity employer and we welcome applications from all qualified candidates.

Personal data provided by job applicants will be used for recruitment purpose only and will be treated in strict confidence. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.