Our client, a hedge fund with global offices, is actively seeking an end user support engineer to join their team in Hong Kong.

The role:

• Investigating, diagnosing, researching, tracking, and resolving intricate technical issues
• Escalating problems and facilitating user support from external entities or other IT units as required
• Delivering exceptional customer service to end users, traders, and senior management
• Collaborating effectively within a cooperative and global team setting
• Managing incident response for critical company-wide matters by escalating and coordinating as necessary
• Addressing technology concerns spanning hardware, software, user accounts, trading setups, operating systems, and mobile devices
• Engaging in technical partnerships with other Infrastructure teams and business IT units as appropriate

What you offer:

• 3+ years of relevant experience in a fast-paced corporate environment
• Good knowledge of Windows, MacOS, Linux, iOS, and Android platforms
• Solid knowledge of MDM and corporate device management
• Good knowledge of Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN services
• Azure Virtual Desktops (AVD) exposure highly preferred
• Functional understanding of messaging platforms, collaboration tools, video conferencing solutions (e.g., WebEx, MS Teams, Zoom), A/V setups, and conference room technologies
• Strong communication skills to convey information effectively and professionally to audiences of varying technical backgrounds and seniority levels
• Fluency in English

The sell:

• Reputable brand name that will open doors for your career in the future
• Competitive salary

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