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Customer Services / Key Account Officer (Forwarder)

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Customer Services / Key Account Officer (Forwarder)

GULF AGENCY CO (HK) LTD
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GAC's business is about people.

We’re looking for people with work ethic, integrity, skills, vision and team spirit. In return, we offer a work environment that values experience, innovation and mutual respect between staff and management. The GAC Group is an equal opportunities employer in line with our Code of Ethics.

Whether you are looking for logistics jobs, marine jobs, shipping jobs or a career providing essential support for our operations, GAC could be the place for you.

Job Purpose

  • Develop and strengthen business relationships with customers & overseas partners to build external business for the company.
  • Enhance internal co-operation between Operations & Commercial teams to provide high quality services to customers to raise Operating Income by maintaining existing accounts and generate new business.

Key Tasks

  • Communicate with overseas agents for inquiries and issue quotations / shipping instructions.
  • Communicate with shippers for bookings and documentation as per ISO requirement and get the shipment onboard.
  • Work with cross-border trucking for customs clearance concern and transfer cargo from China to Hong Kong.
  • Assist the operations team in communication with customers and overseas agents.
  • Timely updating of schedules.
  • Maintain data on customer contact.
  • Build and maintain strong relationships with current customers.
  • Compile reports of current market trends, competition, information and distribute.

Work Location : Landmark East, AIA Kowloon Tower, Kwun Tong

Requirements

  • Diploma or above in logistics or related field
  • Preferably with 1-2 years customer service experience in freight forwarding / marine logistics (Fresh Graduates are also welcomed)
  • Pro-active and able to work independently
  • Good problem-solving skills
  • Strong communication & interpersonal skills
  • Good in English and Mandarin (spoken and written)
  • Familiar with MS office applications

Benefit

  • 5 days work
  • 13-month salary
  • Performance Bonus
  • 11-15 Days Annual Leave
  • Medical Insurance
  • Compassionate Leave
  • Marriage Leave
  • Examination Leave

Work Location : AIA Kowloon Tower, Kwun Tong

Website : www.gac.com

We value our employees, wherever in the world they may be, and encourage them to develop professionally and personally through vocational training opportunities offered through the GAC Corporate Academy.

Interest parties please submit your application with your current and expected salary to HR Manager, Gulf Agency Company (Hong Kong) Limited.

(All info collected will be used for recruitment purpose only)

Note: If you applied for this job vacancy and you have not heard from us within two weeks, please consider that you have not been shortlisted for the role.

Job Types: Full-time, Permanent

Pay: $18,000.00 - $25,000.00 per month

Benefits:

  • Medical Insurance
  • Opportunities for promotion
  • Paid sick time
  • Professional development

Supplemental Pay:

  • 13th month salary
  • Performance bonus
  • Yearly bonus

Experience:

  • 客戶服務: 1 year (Preferred)
  • 中英文電腦操作: 1 year (Preferred)

Language:

  • 廣東話 (Preferred)
  • 英文 (Preferred)
  • 普通話 (Preferred)

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More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Kwun Tong
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
  • Permanent
Experience
  • 1 year - 2 years
Education
  • Asso. Deg or High Dip
  • Diploma or equivalent