• Handle complaints and answer customers' enquires by email/ calls.
• Responsible to provide proper feedback to frontline staff
• Responsible for the acceptance, investigation, and timely resolution of complex complaints received.
• Manage and minimize potential escalation of complaints to the media avoiding litigation.
• Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance

• Higher Diploma / Bachelor Degree or above in Business Administration, Finance or any related subjects
• Good verbal & writing skill in English and Chinese 
• 1-3 years of banking or financial institution related experience is preferred 
• Good communication skill, well-organized and adaptable to stressful environment

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