At Sino Group, we bring people together for a better future. We value your uniqueness, commit to your career development and prioritize your wellness. We provide an inclusive and collaborative workplace, all-round training and work-life balance to unleash your full potential and empower you to grow together with the Group, both personally and professionally.

We are looking for talented people to be part of our dynamic team!

Responsibilities

The successful candidate will be responsible for managing and leading the IT helpdesk and deskside support teams, ensuring efficient and effective support for all users and providing exceptional IT support services. He/She will develop IT service management policies and procedures, implement and maintain ITIL best practices to streamline processes and improve service delivery. He/She has to oversee IT service performance to identify areas for improvement, and to ensure and maintain high level of customer satisfaction.

His/Her role will also involve providing technical support, including troubleshooting and resolving issues, for end-users and end-points, e.g. related to Windows 10/11, Outlook, Teams, SharePoint, AVD, etc. Additionally, he/she will manage and administer Microsoft Office 365, InTune, Active Directory, desktops/notebooks/mobile, and ServiceNow environments. He/She will develop and maintain PowerShell scripts for automation and task management, as well as package and deploy software applications and patches to ensure smooth operations, secure, and compliance. Supporting and assisting project tasks/activities of other teams will also be a crucial part of his/her responsibilities.

Furthermore, he/she will be responsible for managing PC inventory and software licenses to ensure compliance and optimal resource utilization. Stay up-to-date with the latest IT trends and technologies to ensure the team is equipped with the best tools and knowledge.

Requirements

• Degree holder in Computer Science, Information Technology, or related discipline.
• Proven experience in IT service management, with a focus on helpdesk operations and deskside support.
• Minimum 10 years of hands-on experience in O365, InTune, Active Directory, Windows OS, and ServiceNow.
• Strong knowledge of ITIL principles and best practices.
• Holder of ITIL certificate or other relevant certifications.
• Proficiency in PowerShell scripting and automation.
• Experience with software packaging, patching, and deployment in Windows 10/11 environments.
• Knowledge in MacOS and Apple devices management is an advantage.
• Knowledge in MDM and BYOD design and strategy is preferably.
• Excellent leadership, communication, interpersonal, teamwork, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in both written and spoken English, Chinese
• Candidate with less experience will be considered for the position of Manager (IT Services)

We are an equal opportunity employer who offer an inclusive and diverse workplace where people are valued and respected.

Before submitting your application, please read the Personal Data (Privacy) Policy and Personal Information Collection Statement at our Company website. Information provided will be treated in strict confidence and used for recruitment purposes only. If we have not contacted you within 4 weeks after your submission, you may consider your application unsuccessful.