Welcome to Wheelock Properties (Hong Kong) Limited, a leading real estate development company dedicated to creating exceptional living and working environments that redefine excellence. With a strong commitment to quality, innovation, and customer satisfaction, we strive to inspire and enrich the lives of our residents and stakeholders. As we continue to grow, we are seeking a talented Senior Client Officer to join our dynamic team and contribute to the success of our comprehensive development projects in Hong Kong. 

Responsibilities:

• Review handover planning and procedures in collaboration with the Projects and Property Management teams
• Participate in the handover process with buyers
• Follow up on defect rectification and inquiries from agencies or buyers
• Provide additional after-sales services
• Prepare reports and documentation related to client interactions and service outcomes
• Assist in training new team members on client service procedures and project information
• Handle ad hoc assignments as needed
• Participate in and support sales launches

Requirements:

• Degree holder with experience in customer service
• At least 5 years of relevant experience from reputable property developers
• Proactive, patient, customer-oriented, detail-minded, and a team player
• Strong customer service skills and excellent communication abilities
• Proficient in spoken and written English and Chinese, including Putonghua
• Hands-on PC skills, including MS Word and Excel
• Availability to work on a roster basis is required

As a highly qualified candidate, you will have the opportunity to make a significant contribution to our mission of creating exceptional experiences for our customers. Join us and discover a unique and professional environment where your skills and expertise will be valued and nurtured, allowing you to flourish and advance in your career. Let's work together to shape the future of our industry and make a lasting impact. Interested parties please apply with full resume.

For further information on Wheelock Properties (Hong Kong) Limited, please visit our website: www.wheelockpropertieshk.com.

We are an equal opportunities employer and invite applications from all qualified candidates. Personal data collected will be treated in strict confidence and handled by authorized persons for recruitment-related purposes only within the Wheelock & Wharf Group. Applicants not hearing from us within two months may consider their applications unsuccessful.