Assess cases with main focus in major/minor claims, assist in higher approval of claims exceeding assessors’ authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations.

Job Responsibilities:

• Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
• Approve claims cases within TAT
• Conduct claims investigation
• Prepare tailored made letters (including decision and investigation letters)
• Handle ad hoc assignments from management
• Handle claims appeal case / complaint cases related to claims
• Conduct training to internal staff and/or agents
• Respond to agents' enquiries and other agent related enquiries

Job Requirements:

• Bachelor’s degree or diploma
• Preferably with professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service)
• Minimum of 4 years claims experience in individual life insurance.
• Effective communication in English and Cantonese
• Proficient in MS Office and Chinese typing
• A good team player who is eager to learn and strive for improvement
• Attention to details with high accuracy rate
• Good communication and interpersonal skills
• Ability to work independently
• Candidates with less experience may be considered for Officer, Life Claims

Join a team who understands that at the core of what we DO, is people.

Every day, we spark our collective talent and expertise to reimagine the future of well-being; so we can continue to make a positive impact on our customers and our communities.

Prudential is an equal opportunity employer.  We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation. A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future. Visit our website to learn how Prudential delivers inclusive growth, driven by its diverse workforce and an empowering culture.

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