Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, Hospitality or related disciplines
• Minimum 8 years’ experience in customer engagement, loyalty programs, marketing, or a related field, preferably in hospitality, travel or retail industry
• Proven track record in designing and optimizing customer journeys, multi-channel communication strategies, and loyalty programs
• Experience working with CRM tools, marketing automation platforms, and data analytics tools is highly desirable
• Collaborative team player with customer-centric and a passion for delivering exceptional member experiences
• Excellent written and verbal communication skills, and possess ‘can-do’ attitude
• Self-motivated, detail-oriented and results-driven with a focus on achieving KPIs and driving ROI

Responsibilities

• Design and optimize end-to-end customer journeys to deliver timely, personalized, and impactful communications that enhance member loyalty and drive membership value
• Identify key touchpoints and develop strategies to maximize engagement and satisfaction at each stage of the member lifecycle
• Collaborate with internal stakeholders and external agencies to create compelling, on-brand content for multi-channel campaigns, including social media, eDMs, WhatsApp, website, and app push notifications
• Draft, review, and refine member communications to ensure clarity, consistency, and alignment with brand voice and objectives
• Partner closely with hotels, customer service teams, and other internal stakeholders to ensure seamless execution of campaigns and initiatives
• Monitor, track, and analyze program performance, providing actionable insights to improve ROI, achieve KPIs, and enhance member engagement
• Prepare regular reports for management, highlighting key metrics, successes, and areas for improvement

(Candidates with less experience will be considered as Officer.)

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by clicking Apply Now.

For further information, please visit our company website: www.shkp.com.
 

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only.  Applicants not hearing from us within 3 months may consider their applications unsuccessful.  All personal data collected will be destroyed within 24 months.

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