What You’ll Do :

• Responsible for driving sales metrics (sales volume, close rate, advisor efficiency, and others as business needs change).
• Lead, manage, and grow a team of motivated and effective Used Car Advisors.
• Work cross-functionality with the other organizations within Tesla (Sales, Marketing, Delivery, Charging, Finance teams) to ensure workflows are the best available.
• Engage field teams to support expansion of used sales.
• Participate in testing of new, updated and innovative processes.
• Communicate data-based performance metrics in team meetings and as needed by the business.
• Resolve issues related to website and customer experience.
• Resolve customer concerns and escalations as needed.

What You’ll Bring :

• BA/BS, or equivalent preferred.
• Management experience leading a team of people preferred.
• Strong verbal and written communications skills are a must, as well as leadership skills.
• Creative thinker with the ability to resolve critical problems quickly and independently.
• Demonstrated ability to work effectively across internal and external organizations.
• Proven ability to work well with others in a team environment.
• Willingness to work on a flexible schedule, according to activity volume.
• Ability to work across multiple systems.

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