Job Duties:

• Handle incoming calls, emails, live chats, and social media messages from customers in a timely and professional manner.
• Follow up on after-sales service issues, such as order delivery, warranty, and returns, ensuring customer satisfaction.
• Input and update customer data accurately in the CRM system
• Take responsibility for ad hoc assignments as required.

Requirements:

• Form 5/ DSE or above
• Relevant working experience in customer service or call center will be an advantage.
• Well-organized with an analytical mind and good communication
• Excellent telephone manner, customer-oriented mindset and willing to work under pressure.
• Good command of spoken and written English and Chinese (Cantonese & Mandarin).
• Knowledge in MS Office Applications include Chinese word processing.
• Fresh graduate will also be considered.

Benefits and Offer:

• Five days work week , shift duty needed
• Attractive remuneration package
• Medical and dental scheme
• Birthday leave, marriage leave, compassionate leave, maternity leave and paternity leave
• Staff purchase discounts
• Excellent career development opportunities
• Harmonious and dynamic working environment