Responsibilities

• Provide quality ticketing and hotline customer services to High Speed Rail passengers
• Handle ticket reservation, enquiries and suggestions and provide data entry support
• Handle lost property, travel related matters and monitor unclaimed lost property and storage
• Manage the sales of travel-related products
  
  

Requirements

• Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE including Chinese and English Languages
• A minimum of 1 year’s experience, preferably gained in travel, hospitality or passenger transport industry
• Good command of spoken and written English and Chinese (including Putonghua and Chinese simplified characters)
• Hands-on experience in various software applications including Microsoft Word, Excel, PowerPoint and Chinese word processing
  
  

Remarks

• Required to wear uniform and perform shift duties
• Possession of a valid travel document to the Mainland of China is required
  
  

Applications

You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 30 June 2025.

For other job openings, please visit MTR Corporation's website for more details.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Primary Location

Hong Kong

Schedule

Full-time

Job Posting

02/Jan/25, 12:05:36 PM

Closing Date

30/Jun/25, 11:59:00 PM

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.