Working Location:

Onsite to client office in HONG KONG Island. 

Salary from 25000 HKD to 30000HKD, base on experience.

Working Hours and duration:

1. Mon-Fri: 0900-1800, excluding Typhoon No. 8 or above, Black rain or declared emergency control period. Follow Hong Kong public holiday arrangement.
2. Should also able to support non-office hours work when necessary, with alternative leave compensation to be arrange by client.

Responsibilities:

1. Supervise a team of IT Deskside support, service desk support and admin (a team at around 20 ppl) Provide technical and management guidance.
2. Maintain communication with the client’s IT EUS Manager.
3. Oversee third-party provider service when needed.
4. Be the first escalation point to client for EUS service related major incidents or issues.
5. Be able to handle end user support work in the absence of field engineer, when needed.
6. Conduct regular service performance review call with client IT EUS Manager, work with client in resolving issues and problems relating to the services.
7. Ensure team service achieve client SLA target.
8. Manage resource roster, maintain attrition rate at reasonable level.
9. Be the lead to ensure maintain of all necessary service operation procedures and documentations.
10. Collect and provide regular(weekly, monthly) reporting to client.

Qualifications:

1. 5+ experience in providing End user IT support service.
2. Financial Sector or bank account support experience is a plus.
3. Good command of communication and people management skills.
4. Language Skills: Fluent English and Cantonese.

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