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Customer Service Assistant (Ref.: CSA/AFM)

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Customer Service Assistant (Ref.: CSA/AFM)

ATAL Engineering Group 安樂工程集團

Job Highlights

  • Customer Service
  • 5 Days work with competitive benefit scheme
  • Woking Location: Kwai Chung District

Job Description:

  • Greet and welcome visitors and guests in a professional and friendly manner.
  • Provide excellent customer service by addressing inquiries and providing accurate information about the company.
  • Answer and route incoming phone calls, taking messages and provide assistance as needed.
  • Maintain a visitor log and issue visitor access as necessary.
  • Manage the reception area as well as lift lobby and foyer, ensuring the facilities are in good condition, clean, organized, and presentable at all times.
  • Schedule and manage appointments, meetings, and conference room bookings.
  • Perform any other related duties as assigned.

Requirement:

  • High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Proven work experience as a receptionist or in a similar customer service role
  • Good communication skills, both verbal and written, with the ability to convey information clearly and politely.
  • Basic knowledge in using customer service software/tools and Microsoft Office applications.
  • Flexibility to adapt to changing priorities and handle a high volume of customer inquiries.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Positive attitude and willingness to learn and a good team player.

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More Information

SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan
Job Function
Location
  • Kwai Hing
  • Kwai Chung
  • Kwai Fong
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
  • Permanent
Experience
  • 3 years - 10 years
Career Level
  • Entry level
Education
  • Degree
  • Asso. Deg or High Dip
Require to Travel
  • No travel
Overview

Established in 1977, ATAL Engineering Group (“ATAL”) is a leading electrical and mechanical (“E&M”) engineering service provider headquartered in Hong Kong, with operations in Macau, Mainland China, the United States and the United Kingdom. Serving a wide spectrum of customers from public and private sectors, ATAL provides multi-disciplinary and comprehensive E&M engineering and technology services in four major segments, including Building Services, Environmental Engineering, Information, Communications and Building Technologies (“ICBT”) and Lifts & Escalators.


At ATAL, we empower our people through our “Supportive and Caring” culture and working environment so that they could develop their competence and well-being at work and beyond.


We invite talents who aspire to open a new and challenging career page and are passionate in developing their career further. For more information, please visit our website https://www.atal.com