WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager (Debt Collection Agency).

Principal responsibilities

• Manage all activities related to debt collection of unsecured loan products including debt collection agencies (DCAs) management; to assist in the process of Third-Party Risk Management, associated persons’ due diligence assessment exercises and annual review for the DCAs
• Liaise and communicate with counterparts in both internal and external stakeholders to ensure smooth delivery of collections services and to improve recovery performance
• Perform daily operations on debt collection with external debt collection agencies
• Provide prompt responses and recommendations on collection strategies and workflows to accommodate rapidly changing market, customer feedback and complaints
• Prepare statistical and ad-hoc reports for management review; to perform accounts maintenance and provide administration supports
• Co-ordinate and implement of projects, operation, system, UAT and manpower related issues to ensure smooth delivery of credit collection services as well as ad hot operational tasks
• Ensure adherence to legal and Group regulatory requirements, operating procedures and practices

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
• Strong self-motivation, good interpersonal, communication, credit analytic and problem-solving skills
• Good knowledge of PC application software such as MS Word, Excel and Access
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.