Responsibilities:
IT Change Management:

• Host daily IT Operations problem/change review meeting in the morning and follow-up
• Review and approve the Change Request in OA and arrange CAB
• Monitor and follow-up the Change Request completion and outstanding status
• Monthly Management Reporting
• Keep the policy and procedures updated
• Annual user training

IT Incident and Event Management:

• IT Incident / Problem follow-up (from open to close with proper approval and according to policy and procedures)
• Event follow-up (from open to close with proper approval and according to policy and procedures)
• Host the monthly incident/problem review meeting with IT Operations, Development and Governance Team, etc.
• Keep the policy and procedures updated

Requirements:

• Bachelor degree in Information Technology, Computer Science or equivalent
• Minimum 5 years’ relevant experience in IT Services Management in Banking / Financial Institution
• Project Management and ITIL experience is preferable
• IT knowledge on Infrastructure, Database, System and Network
• Detail-minded, problem solving skills and well-organized with high level of integrity
• Proactive, strong problem solving skills and ability to work under pressure
• Strong interpersonal relationship and leadership skill
• Good command of written and spoken English and Chinese (including Mandarin)

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.