工作匯報至：貴賓室主管
為了成為世界上最傑出的服務品牌之一，優質服務是我們的核心品牌價值。
成為貴賓室服務員, 你將在貴賓室中擔任重要的角色，向顧客展示「設想周到」、「全力以赴」和「積極求進」這三個關鍵品牌理念，透過了解顧客所需並提供無微不至的貴賓室體驗，讓所有關鍵時刻都令人難忘。

主要職責

• 以熱情和專業的態度為顧客提供優質服務
• 介紹菜單、下單並提供餐飲服務
• 具備對餐飲的專業知識，並根據顧客需求作出推薦
• 了解顧客需求並提供優質餐飲服務
• 維持貴賓室整潔和餐飲庫存
• 支援主管以確保日常運營順暢及在需要時協助團隊其他成員

入職要求

• 合法於香港受僱
• 必須年滿18歳
• 香港中學會考/ 文憑考試或持有酒店/餐飲或相關學科文憑者優先
• 具流利英話及廣東話溝通能力，懂普通話者為佳
• 具機場、貴賓室、餐飲、高級餐廳、酒店或相關職位的工作經驗者優先
• 具備良好客戶服務、細心、團隊合作精神、親切活潑、樂於助人的性格
• 能夠在壓力下工作
• 需要輪班工作，願意於航班延誤時超時工作

員工福利

• 成爲世界級優質服務品牌的一份子
• 擁有良好的培訓及職業發展機會
• 在共融的工作環境中享受多元和具包容性的工作文化
• 員工及家屬均可享有醫療及保險保障
• 彈性退休計劃
• 員工及家屬均可享有機票折扣優惠

Reports to: Lounge Supervisor
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.
As the Lounge Attendant, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Key Responsibilities

• Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
• Present menus, take orders accurately and serve food & beverages
• Demonstrate a complete understanding of food & beverages items and make recommendation
• Interact with customers, understand their needs and requirements, ensure high customer satisfaction during their stay
• Maintain lounge cleanliness & uphold stock levels
• Support Supervisor to ensure smooth day-to-day operations and assist the rest of the lounge team if required

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
• Standard of spoken/written English and Cantonese. Putonghua is an advantage
• Relevant working experience in airport, lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
• Customer service-oriented attitude, attention to detail, great teamwork, energetic with helpful and outgoing personality
• Ability to work under pressure
• Flexibility to work on shift schedules and work overtime if needed

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family

Working Hours

• Average 8.8 hours of work per day, 22 days per month. Shift work required with starting time 5am / 3:30pm
• Working hour may vary subject to flight schedule and operational needs

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298 
/ 對我們前線職位有興趣者 請聯絡Whatsapp招聘熱線: 2747 2298 查詢