工作滙報至: 行李服務主管 

香港國際機場行李服務團隊在機場運作中扮演重要角色。我們的行李服務主任在服務中發揮關鍵作用，以確保旅客的行李問題得到處理，並成為迎接和協助抵港旅客的大使。

**機場服務部事業發展階梯** 
行李服務主任 III > 行李服務主任 II > 行李服務主管 > 行李服務助理經理 > 當值經理
如工作表現及技能達至要求，你將會在工作18個月或以上獲得晉升機會*

主要職責 

• 為旅客提供優質無縫的行李體驗 
• 充當迎接抵港旅客的品牌大使，處理所有與行李相關的查詢
• 確保所有行李問題都能及時處理，並減少旅客受到干擾 
• 追蹤遺失的行李 
• 將錯誤處理的行李及時送還給旅客 

入職要求 

• 合法於香港受僱 
• 必須年滿18 歳 
• 香港中學會考 /文憑考試或同等學歷
• 具流利英語溝通能力，懂普通話及廣東話者為佳 
• 歡迎應届畢業生申請；具1.5年或以上航空/相關服務行業的經驗者將有機會獲得與資歷相符的薪資待
• 需要輪班工作 （包括通宵更,周末和公眾假期） 
• 良好客戶服務和溝通技巧 
• 由於你申請的職位屬於安全敏感崗位，因此你需要通過職前藥物測試 

員工福利 

• 成為世界級優質服務品牌的一份子  
• 擁有良好的在職培訓及職業發展機會 
• 在安全及合作的工作環境中享受多元和具包容性的工作文化  
• 享有通宵及公眾假期特別工作津貼 
• 員工及家屬均可享有醫療及保險保障  
• 彈性退休計劃   
• 員工及家屬均可享有機票折扣優惠  

*受有關條款和細則約束

Reports to: Baggage Services Lead

HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.

**Promising and Structured Career Development in Airport Baggage Services Department**

Baggage Service Officer III > Baggage Service Officer II > Baggage Service Lead > Assistant Manager Baggage Service > Customer Service Manager

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.*

Key Responsibilities

• Deliver a seamless baggage experience to our passengers 
• Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk
• Ensure any problems with baggage are dealt with quickly and with minimum disruption possible 
• Offer alternative solutions to settle baggage claims and render assistance to all passengers 
• Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly 

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• HKCEE /HKDSE or equivalent qualification 
• Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
• Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Baggage Services Officer with a competitive package
• Flexibility to work on shift schedules (including overnight, weekend and public holidays)
• Customer service-oriented attitude and good communication skills 
• As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test

Benefits 

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Special allowance(s) is entitled to overnight and public holiday shifts
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family 

Working Hours

• Average 8.8 hours of work including 1.25 hour meal break per day, 22 days per month. Shift work required with starting time 5am / 10:30am / 2:30pm / 4:30pm / 11:30pm
• Working hour and meal hour may vary subject to flight schedule and operational needs

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298  
/ 對我們前線職位有興趣者 請聯絡Whatsapp招聘熱線: 2747 2298   查詢

*Terms and Conditions Apply