The Head of Agency Learning & Development, Asia works closely with the Regional Chief Agency Officer (CAO), Asia to drive a culture of training for performance across all agency distribution channels in Asia. The role involves working collaboratively with country training channel heads, in guiding the direction, standards, strategies, and learning culture that have a direct impact on improving customer experience and satisfaction with Manulife solutions.

The position is accountable for contributing to the uplift in key performance metrics around sales productivity, recruitment of advisors and sales leaders, overall retention of sales advisors, agency staff competencies and customer satisfaction (NPS). L&D Head works in partnership with Regional Agency, Bancassurance, IFA/Broker Heads, Regional Distribution Project Management Head, and Head of Distribution Strategy to deliver on the overall business goals of the Asia region.

Responsibilities:

This role leads the development of a robust learning framework and execution of this in a structured manner across all markets in Asia. This is in conjunction with local teams and also involves building bench strength and talent within the training and development function within Manulife.

The role will focus on development of new material and continuous improvement of the content of what is being trained to our agency force and the delivery methods to embed effective training techniques among advisors. This may include sourcing for and working with external learning partners to establish a Manulife University / Academy as a key enabler to meeting these objectives.

In addition, and most importantly, the role drives the appropriate delivery mechanisms and processes to ensure retention and application of learnings within advisors / leaders / agency staff to ensure we create a professional, customer centric and productive salesforce to achieve our ambition to be the Company of Choice.

Success in this role is measured by:

• Working with External Training Partners to identify and customize relevant programs
• Finalization and rollout of the standard Learning framework across all channels in the markets to support the strategic intent by market
• Have complete buy in and engagement of GMs, Distribution Heads and Sales Leaders to the approach and execution of the framework
• Ensure clear path of execution and a prioritized plan is created for each market based on their individual situation / focus areas but in line with the overall framework
• Completion of projects involving delivery mechanisms to address challenges of geographically dispersed advisors including hybrid-blended learning, technology enablers to the learning process, and self-learning platforms
• Increases in the skill level and professionalism of Manulife sales consultants and their leaders through certification standards
• Ensure there is a clear path of development by role for advisors and leaders and that this is seen as a key attraction for new hires as well as retention.
• Broadening the offering of programs (internal and external) available that contribute to individual sales activity and productivity of advisors and recruitment capability of leaders
• Increases in MDRT level productivity of advisors in agency channel.
• Improvements in the customer experience as measured by Net Promoter Score (NPS) results
• Indirect impact on recruitment and retention of quality advisors and leaders

Knowledge/Skills/Competencies/Education:

• Ability to conceptualize, design and implement end-to-end training strategies
• Financial Planning and/or professional training certifications preferred
• 10-15 years distribution experience preferred
• Proven leadership skills
• Demonstrated project management skills
• University Degree
• Highly developed communication & relationship skills
• Execution oriented with track record of success
• English speaking minimum (additional languages an asset but not required)
• Ability to be resourceful in meeting objectives
• Ability to work cross functionally with other Manulife departments (eg: IT, Marketing, Wealth Management, Legal, Compliance, etc) to achieve business objectives.

Problems/Challenges:

• Ability to work across ten markets in Asia at various stages of market maturity
• Need to overcome resistance to change by advisors, agency leaders and agency distribution staff comfortable with status quo, when introducing new technology, processes, or methodologies in the learning process
• Conflicting priorities in some markets in allocating resources to training initiatives vs incentives  to drive productivity and generate  immediate sales results
• Challenge of balancing the need to use the most current training techniques and technology, with keeping costs at a minimum (capital costs, FTE headcount, annual operating costs).

Organizational Impact:

• The position ensures there is a robust learning culture which is supported by relevant material, delivery mechanisms and talent to support a strong employee / advisor value proposition for new joiners and leaders who wish to create a long term career with Manulife. In doing so, it contributes to distribution productivity metrics, scale growth with quality, with a distribution front line aligned to meeting customer needs through tailored product solutions.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務集團，致力於幫助人們實現「輕鬆智選，精彩人生」。我們的全球總部位於加拿大多倫多；在亞洲、加拿大和歐洲以「宏利」之名營運，在美國主要以「恒康」之名營運。我們為個人、團體和機構提供財務諮詢、保險以及財富和資產管理解決方案。截至 2022 年底，我們擁有超過 40,000 名員工、超過 11.6 萬名代理人，及數以千計的經銷夥伴，為超過 3400 多萬名客戶提供服務。截至 2022 年底，我們管理的資產規模達 1.3 兆加元（1.0 兆美元），其中投資資產總額為 0.4 兆加元（0.3 兆美元），獨立基金淨資產為 0.3 兆加元（0.3 兆美元）。我們在多倫多、紐約和菲律賓的證券交易所以「MFC」名稱進行交易，在香港證券代碼為「945」。

宏利為重視就業機會平等之雇主

在宏利／恒康，我們擁抱多元。我們致力吸引、發展並留住多元化的員工隊伍，正如我們所服務的客戶一樣多元化，並打造包容的工作環境，在充分發揮文化優勢的同時尊重個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、国籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。  

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。  申請人要求提供協助所分享的信息將會按照適用法律及宏利政策儲存及使用。  應徵過程中如需協助，請聯絡[via CTgoodjobs Apply Now]