Our client is a sizable organization. Due to the rapid growth of the company, they are now looking for talented individuals to join the IT Deskside Support Service team. 

Job Responsibilities:

• Supervise a team of IT Deskside support, service desk support and admin ( Team Size 10+) Provide technical and management guidance. 
• Oversee third-party provider service when needed.
• Be able to handle end user support work in the absence of field engineer, when needed.
• Conduct regular service performance review call with client IT User Support Manager, work with client in resolving issues and problems relating to the services.
• Ensure team service achieve client SLA target.
• Manage resource roster, maintain attrition rate at reasonable level.
• Be the lead to ensure maintain of all necessary service operation procedures and documentations.
• Collect and provide regular (weekly, monthly) reporting to client.

 Job Requirements: 

• 5+ experience in providing End user IT support service.
• Working experience in PC/Mobile/Tablet/iPad support
• Support experience in Windows 7, 10, Apple OSX, Android and iOS of based applications 
• Solid experience in providing IT deskside support is preferable.
• Good communication and interpersonal skills 
• Experience in banking or financial services industry is preferred.
• Good command of communication and people management skills.
• Language Skills: Fluent English and Cantonese.

Interested parties please send full resume in MS WORD format stating current salary, expected salary and availability to [via CTgoodjobs Apply Now] .

www.ActonCL.com  Unit 506, 5/F, New World Tower 1, 18 Queen's Road Central. Hong Kong

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