Responsibilities:

• Assist to provide/support services to clients and end users of workarounds or solving applications & systems usage, problems and/or issues
• Coordinate with and lead other support parties or IT vendors of solving the problems or issues
• Communicate with management, clients and end users on support progress and results
• Provide documentation services, e.g. maintain Support Operation Guide, IT inventory list, Problem/Issue Log, Change Request Report, etc.
• Perform IT services of hardware/software installation, configurations, PC support, backup/restore, security updates, patch management, software licenses updates, testing and UAT, etc.

Requirements:

• Diploma holder or above in IT related disciplines
• At least 1 year of working experience in related IT fields
• Good command of English and Chinese
• Cantonese and English speaking
• Mandarin speaking is favorable
• Overtime work will be required
• Candidate with less experience would be considered as Service Engineer
• Fresh Graduates are welcome

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