Dynamics of the Role

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member’s enquiries, handling feedback, and addressing complaints.  This role is responsible for providing backend support with regards to member engagement, assisting team with the handling and addressing of member enquiries, performing system record checking, and various task as assigned. 

How You’ll Contribute 

• Oversee and performing administrative functions for the IT department
• Handle IT procurement (backend) process and keep track of IT inventories
• Responsible for vendor onboarding process and monthly Invoice consolidation from all Hardware & Telco vendors
• Process monthly vendor invoices and coordinate with Finance to consolidate the Operational Expense
• Assist in project management process and documentation, as well as following up audit/compliance tasks
• Organize meetings for internal and external stakeholders and provide assistance to On/Off boarding activities (e.g. third party risk management)
• Provide various regular and ad hoc reporting

What You’ll Bring 

• Post High School qualification is required, and College Graduate or University Degree is an advantage
• At least 5 years of working experience
• Familiar with office productivity tools such as Excel, PowerPoint, Teams
• Excellent communication skills, written and verbal
• Able to work independent and understand the business priorities
• Knowledge of IT operation process or project management is an advantage
   

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