Our client, a reputable company with global presence is looking for an IT Helpdesk candidate to join the team, this position will be reporting to the IT Supervisor.

Responsibilities:

• Follow up on customer calls as needed
• Provide daily IT helpdesk support
• Handle and address incoming calls, emails, service portal requests, and online chats
• Direct calls to the relevant parties based on established guidelines
• Recognize and prioritize urgent issues, escalating them to the appropriate personnel or department

Requirements:

• Diploma or above in Computer Science or relevant disciplines
• 1+ years of IT helpdesk / IT Call Center experience, fresh graduates are welcomed
• A good team player, independent and responsible
• Good command in Chinese and English

Job Types: Full-time, Contract, Contract renewal
Contract length: 12 months

Pay: $20,000.00 per month

Benefits:

• Medical Insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday
• Weekend Availability

Supplemental Pay:

• Performance bonus

Work Location: In person

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