Job Highlights

• TPA Operations
• Good Career Prospect
• Stable and Energetic Working Environment

Job Description

• Review majority processing transactions for working partners.
• Ensure the completion of business transactions according to the service standards and statutory timeline.
• Make recommendations and execute process streamlining and service improvement initiatives.
• Coach and mentor junior staff so as to achieve the service standard and department objectives.
• Handle and resolve complicated issues or complaints and escalate to manager in a timely manner.
• Update relevant administration system and control log timely and accurately
• Handle UAT and ad-hoc project as required.
• Report any irregularities to manager promptly.

Requirements

• HKDSE (Hong Kong Diploma of Secondary Education) holder / Form 7 graduate or above
• At least 3 years of relevant experience in healthcare/ insurance industry. Knowledge of medical claims, customer service principle and complaints handling operations.
• Good in analytical , planning and organizing skills.
• Customer focused, with good problem-solving and communication skills
• Attention to details
• Able to work independently and under pressure
• Good PC skills in MS Word & Excel.
• Good command of both written and spoken English and Chinese
• Good knowledge of TPA