About the role:

• Conduct 24 hours monitoring Applications Status and Network Connectivity to ensure customer network services in proper operations (Shift duty is required)
• Incident handling, problem troubleshooting and escalation to seniors
• Follow procedures, instructions and checklists to complete tasks with good quality
• Coordinate with internal teams and external vendors
• Monitor and maintain service quality in accordance to Service Level Agreement
• Perform regular routine health checks and customer drill tests

About You:

• Higher Diploma / Diploma or higher holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
• Minimum 2 years relevant experience in supporting network infrastructure support or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
• Good technical knowledge in various brands of networking product, such as Cisco, Juniper, ZTE, Huawei, etc.
• Advantage to holder of professional certifications such as CCNA, CCNP, etc.
• Strong problem solving and analytical skills
• Good customer service and interpersonal skills
• Self motivated, customer oriented, and able to work under pressure and must be on shift roaster.
• Proficiency in spoken and written in both Chinese and English
• Less experience will be considered as Assistance Engineer

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to [via CTgoodjobs Apply Now] by quoting Reference Code on the subject line.

HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.