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Guest Services Manager, Front Office

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Guest Services Manager, Front Office

ONYX Hospitality Group
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Job Highlights

  • 5 days work week
  • Meal Allowance
  • Wong Chuk Hang MTR Station 2mins walk

Responsibilities:

  • Handling of check in and check out procedures such as meet and greet, payment collection, luggage handling and rooming
  • Handling incoming calls, tenant general enquiries, sales enquiries & viewing appointments
  • To carry out daily, weekly and monthly operation reports; and overseeing of check in and out documents
  • In coordination with Team Leader, Housekeeping handling of room assignments for housekeepers and coordinating with sales
  • Ensure the stock level of all goodies, amenities, inventory and cleaning supplies are accurate and aligned with TMS/Product system
  • Regular coaching of Guest Services Agent, Front Office
  • Assist to check room preparations prior to check in and on all administration works whenever necessary
  • Any other tasks as assigned

Requirement:

  • Diploma or higher preferable in hospitality management
  • Fluent in spoken and written English, Cantonese and Mandarin
  • 3-5 years in customer service/ hospitality experience

We offer attractive salary package and prospective career path to the right candidates.

Interested parties please send full resume with current and expected salary:

By email : [via CTgoodjobs Apply Now ]
By fax : 3100 8500
Call us : 2531 5895 / 3100 8522
WhatsApp : 5208 1729 

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Benefit
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
Job Function
Location
  • Wong Chuk Hang
Work Model
  • On-site / At the workplace
Industry
Experience
  • 3 years - 5 years
Career Level
  • Middle management level
Education
  • Degree
  • Asso. Deg or High Dip
  • Diploma or equivalent
  • F.5- F.7 or DSE
Overview

With over 45 years industry experience, ONYX Hospitality Group is one of Asia- Pacific's leading hotel management companies that combines the expertise of a truly global executive team with hospitality excellence tor which Asia is renowned. ONYX operates four diverse yet complementary brands - the luxury Saffron, the full-service Amari the select-service OZO and Shama one of Asia's leading names in luxury serviced apartments.