Responsibilities

• Handle inbound and outbound calls or Chats from Banking and Credit Card customers in shift basis.
• Deliver good customer service and understand customer’s need.
• Identify process improvement area to enhance customer’s experience.
• Support department to achieve business KPIs.

Requirements

• HKDSE or above
• Min 1 years of Contact Centre in banking/finance industry
• HKSI Type 1 RA is preferred
• Proficient in MS Office applications including Chinese word processing.
• Excellent communication and writing skills in English, Cantonese and Putonghua.
• Attentive, accurate and reliable, efficient processor
• Able to understand and address customer concerns
• Self-motivated and able to work under pressure.
• Good team player
• Willing to attend shift duties

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.