Position:  Quality Assurance & SWA Coordinator

Division:  Product Supply Chain

Location: Hong Kong

Reporting Relationship: QA & SWA Coordination Lead, UK

Job Summary:  1.    Assist in communication with testing labs to determine test protocol, Follow up on quality issues, e.g., Intervention test failure, customer complaint, etc.

2.    Assist in conducting factory audit and actively work with suppliers to ensure that factories and manufacturing processes are in line with TMS and client’s protocol requirements and suitable to make product that meet quality and safety requirements. 

3.    Assist in ensuring new suppliers meet the social compliance requirement and qualification, including document review & evaluation audit when required.

4.    Follow-up on the implementation of the suppliers’ social compliance improvement plan and verify the effectiveness of the improvement actions.

 Job RelationshipsAssociated Business Units – Product Supply Chain team, client-facing (marketing) team External – Manufacturing Vendors, Supplier, Testing Labs, Third-party inspection agencies, Subcontract Manufacturers, Raw Material Suppliers

Job Responsibilities•    Work with internal team, manufacturers & testing labs to confirm testing requirement for each project•    Follow up on quality and safety issues found before or during inspection and Feasibility/Intervention testing at factory level. •    Execute the necessary study or testing as required•    Support and follow up on TMS quality and safety initiatives.•    Engage in quality and safety review meeting, provide comments, and take appropriate actions.•    Monitor factories activities/conditions regarding any issues (or potential issues) which affect quality, safety, or TMS/Client reputation and expectation.•    Support in working with gate-keeper, new & existing manufacturers to meet social compliance standard.•    Pre-audit & pre-inspection factory visit.

Qualifications/Experience•    Quality & safety assurance or social compliance experience in toys, premiums or consumer products.•    A minimum of 2 years of working experience in product development / inspection / audit in the consumer product manufacturing industry•    Proven ability and experience working with manufacturers in China and/or Asia•    Familiar of toys & premiums’ manufacturing processes and materials will be an asset

Education•    Diploma in engineering /supply chain, or relevant scientific/technical discipline  

Job Knowledge/Skills•    Knowledge of toys, premium manufacturing process. •    Good command in written and spoken English and local language•    Good oral and written communication skill. •    Some knowledge in social compliance•    Knowledge in international Toys Safety Standards•    Knowledge in Quality Management System•    Proficient in MS Office Application (Word, Excel, Outlook, etc.)

Other Requirements•    Able and willing to travel as required.

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