Senior E-Commerce Executive, HK

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and a spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Senior E-Commerce Executive based in Hong Kong.

The role:

At Clarins, we are dedicated to providing exceptional beauty and personal care products while prioritizing innovation and sustainability. As a Senior E-Commerce Executive, you will be an essential part of our team and contribute to our online retail strategy in Hong Kong. You will support initiatives that enhance our digital presence and improve customer experience, fostering engagement and loyalty that aligns with our brand values.

What you’ll do:

E-Commerce Strategy & Support

• Collaborate on the development and implementation of strategies to enhance online sales and brand visibility
• Assist in overseeing daily operations of the e-commerce platform to ensure smooth performance

Digital Marketing & Promotion

• Collaborate to the execution of digital marketing campaigns, including SEO, SEM, and social media initiatives
• Help enhance online customer engagement through targeted promotions and creative ideas

Analytics & Performance Insights

• Monitor website analytics and sales performance to identify trends and areas for improvement
• Prepare regular reports to inform strategic decisions

Customer Experience Enhancement

• Aid in optimising the online shopping journey based on customer feedback and behaviour
• Support efforts to ensure high levels of customer satisfaction through effective service

Cross-Functional Collaboration

• Collaborate with inventory, supply chain, and marketing teams to align e-commerce initiatives with overall business goals
• Assist in managing the e-commerce budget to maximise ROI

What you have:

Experience & Knowledge

• Bachelor's degree in Business, Marketing, or a related field
• 5+ years of experience in e-commerce, preferably within the beauty or retail industry
• A proven ability to contribute to online sales growth and improving customer engagement

Digital Marketing Familiarity

• Strong understanding of e-commerce platforms (e.g., Shopify, Magento) and digital marketing tools
• Experience in supporting SEO, SEM, email marketing, and social media campaigns

Analytical Skills

• Strong analytical abilities to interpret data and support informed business decisions

Communication & Collaboration

• Excellent communication and interpersonal skills, with a collaborative approach to working across teams

Project Management Skills

• Ability to manage multiple projects effectively while meeting deadlines and objectives

Passion for the Industry

• A creative problem-solver with a genuine passion interest in the beauty industry and enhancing customer experience

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

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