職位描述：

1. 通過在線聊天、電話、郵件等渠道，為中英粵三語用戶提供專業的售前諮詢、售後問題處理；
2. 可處理用戶訂單退款，並跟進訂單流程，處理用戶客訴，確保問題高效解決並維護客戶關係；
3. 與產品、技術、銷售團隊聯動，確保用戶需求精準傳遞並落地及日常服務體驗優化，協助銷售團隊完成售前產品演示、報價方案制定及客戶需求分析。

任職要求：

1. 精通中文、英文、粵語（聽說讀寫流利，可作為工作語言）；
2. 1-3年客服/運營/銷售支持經驗，有跨境或多元文化團隊經驗優先，出色的溝通能力、服務意識及抗壓能力，擅長處理多任務並行，熟悉CRM銷售/客服系統（如Zendesk、Salesforce）及Office辦公軟件；
3. 能適應靈活排班（如有需要）。

Job Description:

1. Provide professional pre-sales consultation and post-sales issue resolution to users in Chinese, English, and Cantonese through online chat, phone, email, and other channels.
2. Handle user order refunds, follow up on order processes, address user complaints, ensure efficient problem resolution, and maintain customer relationships.
3. Collaborate with product, technical, and sales teams to ensure accurate transmission and implementation of user needs, optimize daily service experience, and assist the sales team in pre-sales product demonstrations, quotation plan formulation, and customer demand analysis.

Qualifications:

1. Proficiency in Chinese, English, and Cantonese (fluent in listening, speaking, reading, and writing, and can be used as working languages).
2. 1-3 years of experience in customer service/operations/sales support, with cross-border or multicultural team experience preferred, excellent communication skills, service awareness, and stress resistance, adept at handling multiple tasks concurrently, familiar with CRM sales/customer service systems (such as Zendesk, Salesforce) and Office software.
3. Able to adapt to flexible scheduling (if required).

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