Responsibilities:

• Assist supervisor to support the team with an emphasis on performance management, operational efficiency, and effectiveness
• Work actively with all stakeholders to work out the strategy for account and payment management, and customer engagement for the assigned customers
• Coordinate with sales team and making recommendations for outstanding payment recovery action plan
• Supervise the renewal quote creation progress to mitigate contract closure risks
• Liaise with the assigned customers closely and ensure all follow-ups are actioned at the correct point in time
• Take ownership of end-to-end customer onboarding process from sells to tolls within the agreed timeframes and quality standards
• Partner with the sales and professional service team to support sales administrative tasks
• Recognise potential risks and escalate any issues to the management in a timely manner
• Assist to prepare the sales/business-related reports/analysis
• Support other business projects and ad-hoc duties as assigned from time to time

Requirements:

• Bachelor’s degree or above in Business Administration, Commerce or related disciplines
• Minimum 8 years of B2B experience in account management, customer support in technology or telecom industries
• High degree of analytical & business skills and independent judgment
• Ability to communicate with all internal & external stakeholders and customers
• Self-motivate, able to work under pressure by prioritize workload
• Good interpersonal skills, tactful and diplomatic
• Proficient in MS Office applications
• Good command of written and spoken English and Chinese
• Candidate with less experience will also be considered for Assistant Manager