Main tasks:

−Act as the first point of contact and provide technical repair services for our products (1st level service) in China and Hong Kong

−Visit, support, and inform existing customers and partners about technical as-pects of our products

−Create reports on visits

−Prepare and actively participate in various watch and microtechnology trade fairs in China and Hong Kong

−Accompany sales partners on customer visits in China and Hong Kong

−Supervise specific projects in close contact with the Customer Service Centre in Switzerland

−Prepare business proposals in cooperation with the commercial management

−Plan and realize trips domestically and internationally

−Actively search for new customers

−Manage the customer portfolio

−Ensure targeted support and satisfaction of our customers

−Suggest developments for new products

−Search for innovative solutions

Responsibility:

−Ensure a customer- and market-oriented external image for our company.

−Adhere to set deadlines.

−Complete work efficiently.

−Independently organize tasks within the assigned area of responsibility.

−Make decisions within the assigned area of responsibility.

Requirement profile:

−Solid technical knowledge with a diploma (ideally as a watchmaker).

−Good knowledge of the watch industry with an existing network in the area.

−At least 3 years of professional experience in a similar position.

−Strong customer orientation and good negotiating skills.

−Excellent interpersonal skills and sociability with a strong ability to listen.

−Proficiency in Mandarin, Cantonese, and English (alternatively also French or German).

−Willingness to travel approximately 40% of the time.

Location:Kowloon District, Hong Kong

Benefits: Standard local benefits, including: Mandatory Provident Fund (MPF), statutory and annual leave

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