Lane Crawford is an internationally renowned luxury department store with over 170 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. As the Application Support Engineer, you will contribute to Lane Crawford's business success by ensuring the smooth functioning of critical business applications and enhancing productivity. You will manage support requests, troubleshoot and resolve incidents, and maintain detailed documentation to enhance application performance and stability.

The Role

• Provide day-to-day IT support for office and store users
• Perform initial problem diagnosis, remote support, and provide deskside support when necessary
• Escalate issues to the 2nd tier support team when necessary
• Install and configure end-user devices and components
• Manage user account access rights (creation, deletion, and updates)
• Log tickets for all incoming incidents and requests. Update case records regularly and ensure timely resolution of tickets
• Assist in any ad-hoc project as assigned
• Work Hours: 5 day working week across Monday to Sunday with 2 shifts - either 9:00 to 17:30 or 13:00 to 21:30

The Ideal Candidate

• Minimum diploma or degree in IT, Computer Science, or related field
• 1-2 years of relevant IT support experience preferred; fresh graduates are also welcome
• Solid troubleshooting skills and experience related to common office IT issues & systems; previous exposure to retail industry is a plus
• Proficient in SQL and SQL scripting
• Familiarity with service desk policies, standards, and procedures
• A good team player, mindset for continuous improvement & adaptability; excellent customer services skills
• Proficient oral and written communication skills in both English and Cantonese

Benefits

At Lane Crawford you work hard and play hard while we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales! You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.

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