The Field Training Manager reports to the Regional Training & Development Manager - APAC and is responsible for managing a team of Field Training Officers and delivering training in the Northeast Asia sub-region. Training is highly varied and is delivered in a variety of forums including in-person and web-based, both domestically and internationally.

The FTM's responsibilities include developing, administering and facilitating training curriculum for a variety of audiences using adult learning strategies and experiential learning opportunities for the Datacenter Physical Security program. The role also requires assigning and reviewing training, documentation, preparation, maintenance and presentation of training reports and metrics to the operational management team and the client, as well as assisting with new employee onboarding. The FTM will also engage in wider security projects across the program as a subject matter expert.

ESSENTIAL FUNCTIONS

• Manage assigned team of FTOs and lead the team toward operational goals and training deliverables.
• Consult Regional Security Managers to determine trends and regional training needs.
• Plan, prepare, and facilitate training in conjunction with FTOs for security officers, supervisors, site-based management teams, and Headquarters-based teams on security functions, processes, responsibilities, technologies and more, considering variances in cultural learning styles and time zones.
• Travel domestically and internationally for up to 40% of the time.
• Develop, edit, and facilitate training material and presentations according to the Core Training Plan and Datacenter Physical Security objectives including synchronous learning opportunities, courses, manuals, instructor-led PowerPoint presentations, and written assessments.
• Maintain a documentation review cycle to ensure content remains accurate and up to date with processes and procedures and Datacenter Physical Security branding.
• Serve as training team representative on projects with operations personnel and other Subject Matter Experts throughout document review and document creation cycles to ensure accuracy, usability, and procedural requirements.
• At the direction of the Regional Training and Development Manager, assign training in the Core Training Plan and the Securitas Learning Management System.
• Conduct weekly, monthly, and quarterly audits with their teams to ensure all program staff are compliant with the required Statement of Work on training and provides monthly status reports.
• Complete site visits and in-person training throughout the region and globally if required.

EDUCATION/EXPERIENCE

• At least 3 years of experience in training program development and implementation.
• 1-3 years of people management experience.
• Bachelor’s degree in training, education or a related field preferred.
• Proficient and fluent in English, both verbal and written.
• Proficient in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel.
• Experience working in a fast-paced, detail-oriented environment.
• Experience working within a geographically distributed team a plus.
• Capable of and experience with interacting with stakeholders at various levels and across diverse cultures.
• Familiar and experienced with a range of learning modes and training delivery tools.
• Fluency in one or more of the following languages preferred: Korean, Cantonese, Mandarin, Japanese.

SPECIAL REQUIREMENTS

• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background check.
• Have a current passport or be able to obtain one.
• Able to travel (international or domestic, as required) approximately 40% of the time, occasionally with limited notice.
• Able to work evening or weekend hours when required, such as during an emergency or high-priority event.

BENEFITS

• Work on a prestigious multinational client account
• Competitive compensation package on offer
• Flexibility to work from home or from the Seoul office
• Enjoy travel around the Northeast Asia sub-region
• Ongoing training, leaning and development
• Excellent career development opportunities - we value promoting from within!
• Supportive and collaborative team culture
• Be part of a rare and exciting opportunity in a fast-paced industry with enormous growth potential.

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