Contract Customer Service Advisor (Call Centre) – Insurance, Non-Sales

From ASAP - Mar 31 2026. Subject to extension for 1 year.

• Basic Salary $16,500 - $18,000/month
• Attendance Bonus + Gratuity Bonus
• Working location: San Po Kong
• Monday - Friday, 5 days per week.
• 9 am - 6 pm (9 hours per day, including 1 hour of meal break)
• Reasonable OT is required
• Annual Leave: 12 days + Birthday Leave
• Medical insurance

Job Description:

• Support the Pension Hotline with agency inquiries and the Employee Benefit Hotline.
• Provide assistance to the Pension Hotline/Employee Benefits Hotline to meet service level requirements.
• Support tasks related to certified true copies and outbound calls.
• Retrieve voicemails for all hotlines.
• Provide ad hoc support as needed.

Requirements:

• DSE or above; fresh graduates are welcome.
• Good telephone manners and communication skills.
• Mature, polite, and independent.
• Strong interpersonal skills and client service orientation.
• Native Cantonese speaker, with a good command of Mandarin and standard English.
• Able to handle emergency and high-pressure situations.

• Exceptional customer service skills, with a sincere outlook and a positive attitude.

Interested parties can reach out to Kenny Kwok at WallStone Partners & Co. Ltd. by phone at 2110 4572, by mobile at 9473 1778 , or by email at [via CTgoodjobs Apply Now].